All of the UK's leading internet service providers have been tested, revealing both the best and worst performers for complaints.
UK broadband is back in the spotlight from telecoms regulator Ofcom, with some big winners and losers emerging. All the major internet service providers (ISPs) are reviewed for the number of complaints they receive throughout the year, and while the latest figures show a downward trend, some are still doing significantly better than others.
Sky NOW came in last place in Ofcom's latest figures, with 18 complaints per 100,000 users. That figure is surprising given that Sky's own broadband service came in first place with just five complaints per 100,000.
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It is unclear why there is such a significant difference between Sky and (Sky's) NOW, but Ofcom noted that most complaints came from customers unhappy with the way their requests were being handled.
Along with NOW, Virgin Media also performed worse than its competitors, receiving 15 complaints out of 100,000.
As mentioned, Sky has the fewest complaints, followed by Plusnet (6 complaints per 100,000), TalkTalk (10 complaints per 100,000) and BT (10 complaints per 100,000).
HERE'S THE FULL BROADBAND DATA FROM OFCOM
SKY • 5 complaints per 100,000
PLUSNET • 6 complaints per 100,000
TALKTALK • 10 complaints out of 100,000
BT • 10 complaints per 100,000
VODAFONE • 12 complaints per 100,000
EE • 14 complaints per 100,000
VIRGIN MEDIA • 15 complaints per 100,000
NOW • 18 complaints per 100,000
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Ofcom rates not only broadband internet but also fixed line, mobile and pay TV providers.
Sky led the TV category with 1 complaint per 100,000, while BT and Virgin fared less well, with 9 complaints per 100,000.
HERE ARE THE FULL PAY TV RESULTS
SKY • 1 complaint per 100,000
TALKTALK • 2 complaints per 100,000
BT • 9 complaints per 100,000
VIRGIN MEDIA • 9 complaints per 100,000
O2 was the company with the most complaints among mobile users (8 complaints per 100,000), while Tesco Mobile had the fewest complaints – 1 complaint per 100,000.
HERE ARE THE FULL RESULTS FOR MOBILE DEVICES
TESCO • 1 complaint per 100,000
EE • 2 complaints per 100,000
VODAFONE • 2 complaints per 100,000
SKY • 2 complaints per 100,000
ID MOBILE • 2 complaints per 100,000
THREE • 3 complaints per 100,000
O2 • 8 complaints per 100,000
Finally, in the landline area, the best results were achieved by Ultitly Warehouse (0 complaints per 100,000) and Sky (2 complaints per 100,000).
HERE ARE THE FULL RESULTS FOR INPATIENT SERVICES
MUNICIPAL WAREHOUSE • 0 complaints per 100,000
SKY • 2 complaints per 100,000
VODAFONE • 3 complaints per 100,000
PLUSNET • 5 complaints per 100,000
Sourse: www.mirror.co.uk
